ツアー中止基準・キャンセルについて
Since tours are outdoor activities and are heavily affected by weather, guides reserve the right to cancel or change course to avoid any danger to any participants.
If a tour is canceled or the course is changed, the reason will be explained to all participants.
Since this is a special trip, we want to take our guests’ feelings into consideration, but please follow the guide’s final decision.
Thank you for your cooperation.
Tour Cancellation Criteria
*Weather information is provided by the Okayama Regional Meteorological Observatory.
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Cancellation criteria common to all tours
・If the Japan Meteorological Agency issues a warning for Niimi City.
・If the Ministry of Land, Infrastructure, Transport and Tourism announces that the inflow to Kawamoto Dam exceeds 80 m3/sec.
・If a sudden change in weather is expected due to the passage of a front, etc.
・If the cave floods due to an unexpected sudden change in weather.
・If the guest is clearly unwell.
・If the guest experiences obvious physical or mental discomfort.
・If the guest has clearly been drinking alcohol.
・If the guide is unwell or has become unwell.
・If the guide judges it to be dangerous after comprehensively taking into account the participants’ age, physique, physical strength, etc.
・If there are participants who fail to follow warnings and instructions about dangerous or selfish behaviour.
Tour Cancellations
Cancellation Policy
If you cancel between 3 and 2 days before the tour, we will charge 50% of the participation fee.
If you cancel the day before the tour, we will charge 100% of the participation fee.
If you cancel on the day of the tour, we will charge 100% of the participation fee.
Notes on the day of the tour
・If you start to feel unwell or in pain during the tour, please tell your guide immediately.
・Tour participants under the age of 18 must be accompanied by a parent or guardian.
・Always stay within hearing range of the guide’s voice during the tour.
・Please contact us if you have any other questions.